Frequently Asked Questions

We provide customers the resources they need to build and maintain their compressed air systems with confidence. Components from large-scale blower-purge desiccant air dryers to small refrigerated air dryers, filters, drain valves, desiccant, compressor oil, compressor parts, and any other aftermarket air compressor accessories are available to purchase online 24 hours a day, 7 days a week.

We are committed to fulfilling all your compressor needs and solving any technical problems you may encounter with your air compressor. Our exceptional products and vast knowledge of personal and commercial compressor systems makes us the #1 choice for our customers.

ISS is located in Alpharetta, GA. Our customer service, management team, distribution warehouse, and machine shop are housed in our 21,000 square-foot facility.

All products online are available for purchase at the price online or available to order through our customer service toll-free: (866) 650-1937.

If you can\'t find the particular product you need online, contact our knowledgeable customer service team toll-free: (866) 650-1937 or email [email protected]and we might be able to find it for you.

We are working hard to make sure you find exactly what you need the first time around. We are constantly adding new top-quality resources to offer you the widest selection available.

This allows us to keep thousands in stock, offering you the fastest shipping, most competitive price, and the quality assurance you need to keep your compressed air system running efficiently.

ISS is an independent supplier of compressor replacement parts and equipment and is not affiliated with manufacturers mentioned in this web site. Original equipment manufacturer (OEM) names are the trademarks of each manufacturer and are used for reference only.

On products marked "equivalent" or "replacement," OEM names and part numbers are for reference only. These products can be used as replacement products from the original supplied by the manufacturer. These replacement parts meet and/or exceed the original manufacturer\'s product specifications.

We are committed to fulfilling all your compressor needs and solving any technical problems you may encounter with your air compressor. Our exceptional products and vast knowledge of personal and commercial compressor systems makes us the #1 choice for our customers.

If you are unsure of the specific product specification you need to fit your system, contact our knowledgeable customer service team toll-free: (866) 650-1937 or email [email protected]and our techincal support team will assist you.

ISS is located in Alpharetta, GA and our 21,000 square-foot main distribution warehouse is where the majority of products are shipped from. This allows our dedicated staff to properly check each shipment for quality assurance.

We also have multiple drop-shipment locations throughout the U.S. that specific products can be sent from for faster shipping to your location.

ISS ships Internationally and customers can use their own broker or forwarder for larger shipments or UPS International for smaller shipments. All International orders are subject to a $40.00 export fee, even when shipped to a freight forwarder in the U.S. This fee excludes all U.S. Domestic and Canada shipments.

ISS uses two types of shipping methods to make it easy for customers to pick the right option for them: UPS Domestic/International or your specified carrier.

(read more about the shipping options)

Online orders are processed using an estimated freight calculator and the charge on the invoice will reflect the shipping charge. International orders will not display an estimated shipping cost online. Please contact customer service for International shipping.

Orders placed over the phone will receive freight charges that are estimated during the order process and cannot be finalized until the products are ready to be shipped. You will not be charged until the exact freight is known upon shipment.

We've tried to keep shipping as low as possible, but with as many parts as we offer, it's possible the freight calculator has made a dimensional weight error or items are shipping from numerous locations. If you have any concern with the shipping amount for your order, please contact us at [email protected], and we can adjust it before processing your order.

ISS will automatically email your order tracking confirmation receipt once your order has been shipped so you know exactly when it should arrive.

To ensure you receive all email confirmations, please make sure your email address is correct by checking "Your Account" on the website or call our customer service toll-free: 866-650-1937.

For large equipment items like air dryers and receiver tanks, online shipping will be marked as "To Be Determined" and our customer service will contact you after the order is placed to make arrangements for delivery. These items can be quite large and we want to assure the proper delivery precautions are taken to make sure they arrive exactly as ordered without any problems.

ISS has multiple ways for customers to purchase items. Our online website allows for simple and secure checkout using a credit card or a pre-approved Net 30 account.

Accepted credit cards are Visa, MasterCard and American Express. To apply for a Net 30 account, please download and complete our credit application and Fax to (413) 562-7234 or Email to AccountsReceivable@ISS. You will receive notification within 24 - 48 hours of approval and will be able to order online anytime and receive all billing through invoicing.

ISS accepts International payments in four formats: credit card, pre-payment by check, EFT/wire transfers, or PayPal.

For more information on Credit Card, Electronic Funds Transfer (EFT), Wire Transfers, and PayPal please contact our customer service toll-free: (866) 650-1937 or email [email protected].

Submit all payments for invoices to the return address on the invoice.

All prices displayed online and payments made to ISS are in U.S. Dollars.

All orders placed with ISS are subject to a $25.00 minimum order requirement. This applies to all orders placed on the website or through customer service.

All returns need to be requested using our Return Form and approved by ISS. Any unauthorized returns will not be accepted until proper approval is obtained. Complete a Request for Return Form or call (413) 562-2324 for more information.

(read more about our return policy)

ISS allows for simple and easy online purchasing of all the products available on the website. To register for a new account, click on "My Account" at the top of any page and fill in your information.

From there you will be able to securely login anytime and add multiple shipping and billing addresses that you can save for purchasing.

Your account will contain the status and information of previous orders, as well as status of orders placed recently with tracking information (coming soon).

We have created the functionality to allow you at any time to save products into your favorites section under your account, so you can easily find them anytime to view information or order. You must be logged in to your account in order to access the "Add to Favorites" on product pages just below the "Add to Cart" button.

If you have forgotten your password or would like to change it, click on "I forgot my password" on the My Account page. Enter your account email address and we will send you instructions on how to reset your password.

The ISS customer service team is available by telephone Monday - Friday, 8AM - 5PM EST.

1. Telephone - Toll-Free: (866) 650-1937 or International (413) 562-2324
2. Fax - (678) 228-2033
3. Email - [email protected]
4. Online Live Chat - Available Monday - Friday, 8AM - 5PM EST

All RFQ\'s and Purchase Orders need to be addressed to the following location below. RFQ\'s and PO\'s can be faxed to (877) 880-1937 or (413) 562-7234 or emailed to [email protected].

All Requests for Quotation\'s are handled immediately and will be returned within 24 - 48 hours of the initial request date during our normal business hours, Monday - Friday, 8AM - 5PM EST. Depending on the items requested, response could take longer than 24 - 48 hours. To check the status of your request, please contact our customer service toll-free: (866) 650-1937 or email [email protected].

ISS allows you to order 4 convenient ways:

1. Online - www.ISS
2. Telephone - Toll-Free: (866) 650-1937 or International (413) 562-2324
3. Fax - (877) 880-1937 or (413) 562-7234
4. Email - [email protected]

When you register for an account online you will be able to purchase products using a credit card or your pre-approved net 30 account 24 hours a day, 7 days a week at your convenience. Our customers tell us this is the easiest and fastest way for them to order what they need and when they need it.

You can also order any products available online by calling our customer service team toll-free: (866) 650-1937 or (413) 562-2324.

Submit all Purchase Orders by faxing to (877) 880-1937 or (413) 562-7234 or emailing them to [email protected].

If you need a copy of an invoice, please contact our customer service toll-free: (866) 650-1937 or email [email protected].

ISS automatically updates your account online with the status of your order and the shipping tracking confirmation once it\'s completed and shipped. You can login 24 hours a day, 7 days a week to check on all of your current and past orders placed online under the My Account section.

All orders placed with ISS are subject to a $25.00 minimum order requirement. This applies to all orders placed on the website or through customer service.