Customers should contact ISS if not satisfied with a product for any reason. For new product purchases, ISS will promptly provide an exchange or refund if the product is returned within 30 days of delivery, in its original packaging, in saleable condition and with proof of purchase from ISS. Before returning any product, the Customer must contact ISS either by email [email protected] or calling Customer Service at (888)979-5190 . Proof of purchase is required in all cases.
All merchandise sold shall be subject to ISS standard warranty: ECA warrants that the goods or materials delivered meet ISS standard specification for the goods/materials or such other specifications as have been expressly made a part of this Agreement and that such goods or materials are adequately contained, packaged, labeled, and conform to the promises of affirmations of fact made on the container and/or applicable label.
ISS WARRANTS PRODUCTS AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF ONE (1) YEAR AFTER THE DATE OF PURCHASE FROM ISS, UNLESS OTHERWISE STATED. PROVIDED THAT ECA ACCEPTS THE PRODUCT FOR RETURN DURING THE LIMITED WARRANTY PERIOD, ISS MAY, AT ITS OPTION: (i) REPLACE OR (ii) REFUND THE AMOUNT PAID BY THE CUSTOMER. ISS REPLACEMENT OR REFUND OF AMOUNTS PAID BY THE CUSTOMER FOR THE PRODUCT, SHALL BE THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY.
ISS ALSO DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF PRODUCT MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION. ISS EXPRESSLY DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES TO THE EXTENT PERMISSIBLE.
ISS does not guarantee compliance or suitability of the products it sells with any laws, codes or regulations, nor does ISS accept responsibility for construction, installation and/or use of a product. It is Customer's responsibility to review the product application and all applicable laws, codes and regulations for each relevant jurisdiction to be sure that the construction, installation, and/or use involving the products are compliant.
THE FOREGOING WARRANTIES ARE EXCLUSIVE, AND ARE IN LIEU OF ALL OTHER WARRANTIES (WHETHER WRITTEN, ORAL, OR IMPLIED) INCLUDING WARRANTY OF MERCHANTABILITY IN OTHER RESPECTS THAN EXPRESSLY SET FORTH ABOVE AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.